They can dig in their inbox for their receipt from Apple, then click the “Report a Problem” link it includes to request a refund when something went wrong.

Meanwhile, there are a variety of ways users can request refunds on their in-app subscriptions. They may also get frustrated if they’re not familiar with how to navigate their Settings or the App Store. But some don’t realize the path to this section from Settings starts by tapping on your Apple ID (your name and profile photo at the top of the screen). Currently, users who want to manage or cancel subscriptions can do so from the App Store or their iPhone Settings.